NEXT STEPS
Having seen the success with the collaboration so far, the next step is to introduce other elements of the Intelligent Reach platform. In the coming months Officeworks plans to introduce the Data Connector Module and the Experiments Module.
The Data Connector Module will provide unrivalled data insight at the product level; while the Experiments Module provides the ability to set up and run experiments including A/B tests, analyse the impact of the results, and roll out successful performance improvement changes with a single click.
Officeworks identified an opportunity to enhance the way its full range of products is showcased on preferred channels. By addressing legacy product feed limitations and improving the accuracy of feed information, the business could reduce manual processes for its team and create a smoother shopping experience for customers.
Upgrading legacy file based feeds to much faster API’s on the Intelligent Reach platform, the team customised specific product feeds for required channels (including Google Shopping and Meta), leading to almost real-time accuracy of data between channel feeds and the Officeworks website.
Our teams worked together to enhance value across every stage of its digital channels ecosystem. The key achievement was the integration of Intelligent Reach with Google’s Regional Availability and Pricing module (RAAP) into its product data to enhance Shopping Ads. Another achievement was launching Google Content API for faster feed updates to Google.
LIA’s use a local product feed to show real-time inventory and store locations for Officeworks’ physical stores directly in search results, making it easy for customers to see what’s available nearby. This not only improves the shopping experience but also helps drive more in-store sales.
This meant delivering faster, more efficient product, price, and stock updates via Intelligent Reach APIs. As a result, Officeworks can now showcase their products across paid search and social media, giving customers access to its entire range.