Searchspring acquires Intelligent Reach

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Success Stories

How Officeworks Streamlined their Backend to Enhance Customer Experience

The Officeworks Business team help Australian businesses of all sizes, including small businesses through to Government, Schools and Early Learning Centres, start, run and grow.  Officeworks is helping its customer’s work, learn, create and connect, so they can help make bigger things happen.

At A Glance

What they wanted, what they got

NEXT STEPS

Having seen the success with the collaboration so far, the next step is to introduce other elements of the Intelligent Reach platform. In the coming months Officeworks plans to introduce the Data Connector Module and the Experiments Module.

The Data Connector Module will provide unrivalled data insight at the product level; while the Experiments Module provides the ability to set up and run experiments including A/B tests, analyse the impact of the results, and roll out successful performance improvement changes with a single click.

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The Results

50%
Growth in SKUs
15%
Increase in ROAS
10%
Increase in search revenue

The Challenge

Addressing Feed Limitations

Officeworks identified an opportunity to enhance the way its full range of products is showcased on preferred channels. By addressing legacy product feed limitations and improving the accuracy of feed information, the business could reduce manual processes for its team and create a smoother shopping experience for customers.

How we Helped

By collaborating with Intelligent Reach, Officeworks was able to implement industry-leading infrastructure best practices.

Intelligent Reach integrated with the client’s infrastructure

Upgrading legacy file based feeds to much faster API’s on the Intelligent Reach platform, the team customised specific product feeds for required channels (including Google Shopping and Meta), leading to almost real-time accuracy of data between channel feeds and the Officeworks website.

Intelligent Reach, in partnership with Google

Our teams worked together to enhance value across every stage of its digital channels ecosystem. The key achievement was the integration of Intelligent Reach with Google’s Regional Availability and Pricing module (RAAP) into its product data to enhance Shopping Ads. Another achievement was launching Google Content API for faster feed updates to Google.

Intelligent Reach also helped with LIA’s

LIA’s use a local product feed to show real-time inventory and store locations for Officeworks’ physical stores directly in search results, making it easy for customers to see what’s available nearby. This not only improves the shopping experience but also helps drive more in-store sales.

The Outcome

Intelligent Reach enabled Officeworks to unlock more SKUs

This meant delivering faster, more efficient product, price, and stock updates via Intelligent Reach APIs. As a result, Officeworks can now showcase their products across paid search and social media, giving customers access to its entire range.

50%
Growth in SKUs
15%
Increase in ROAS
10%
Increase in search revenue
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“We are delighted with the scale of what we’ve been able to achieve since integrating with Intelligent Reach and their Google modules, and now it will be easier to add more product attributes to the pipeline to support our customers’ shopping discovery journey”
Simon Sharland Head of Digital Marketing, Loyalty and Online, Officeworks
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"We are delighted to see the results from our partnership with Intelligent Reach and Officeworks on Infrastructure Best Practices and inventory maximisation. These have allowed Officeworks to implement advanced capabilities such as RAAP and Content API allowing them to showcase their entire range of products to consumers whilst ensuring real-time accuracy of information"
Caroline Laird Director, Technical Services AuNZ, Google Australia
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The Award-Winning PLatform, Loved by OUR Customers...

Capterra 4.5 out of 5
Technology Vendor of the Year
Globas Business Excellence Awards Outstanding New Product Service

The Award-Winning PLatform, Loved by OUR Customers...

Capterra 4.5 out of 5Technology Vendor of the YearGlobas Business Excellence Awards Outstanding New Product ServiceThe Saas Awards Finalist 2021UK Business Tech Awards WInner
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